Refund policy

Refund policy

CANCELLATION AND ORDER MODIFICATION POLICY

Once the order is validated, it is sent to the warehouse where it will then be processed, packaged and shipped.

We ship orders as quickly as possible. For large orders, we sometimes ship orders in 2 separate packages.

If you wish to cancel or change your delivery address or an item in your order, contact us by email at: support@glovra.com specifying the order number and we will do our best to help you.

Modification or cancellation of an order is only possible if it has not yet been shipped.

RETURN AND REFUND POLICY

If the order has been shipped, rest assured, you can make a return for a refund, subject to the rules below.

If you received a damaged or defective item, we will gladly replace the item at no additional charge.

Note: The name of the store cannot be held responsible for lost or misdirected packages (unless the customer has taken out transport insurance).

RETURN CONDITIONS

You can return certain items within 14 days (14th day included) from the order.

We will process the refund as soon as possible after we receive the items from you, Customers will be charged for the return shipping cost.

Important: for faster processing, please send us an email before shipping your return to support@glovra.com

Allow approximately 3 to 5 business days for the money to return to your account after refund. If you ordered through Paypal, it’s immediate.

For obvious hygiene reasons, cannot accept returns once the device has been used.

EVOLUTION OF SERVICES AND PRICES

The prices of our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.

All promotions given in the form of vouchers are valid for a certain period. Glovra reserves the right to modify the prices at any time.

FORCE MAJEURE

Glovra will in no way be liable for any breach of its obligations under these general conditions in the event of an event of force majeure, namely a natural disaster, a fire, war, riot, strike, hold-up, flood, inability to obtain raw materials or any other event beyond the control and control of Glovra.

LAWYER FEES

The client undertakes to indemnify Glovra for any claim or request, including reasonable attorney fees, made by third parties for violation of these conditions general.

GUARANTEE

All products sold by Glovra are guaranteed to the purchaser against any material and manufacturing defect. They are all manufactured in accordance with industry standards. This warranty supersedes and excludes all other warranties not expressly mentioned herein, whether express or implied by law or otherwise, including, but not limited to, implied warranties of merchantability. or suitability for a particular purpose. No agent, employee or representative of Glovra is authorized to waive the terms of this warranty or to make any modifications, additions, representations or warranties not contained therein. You can return some items within 60 days of ordering.

LEGAL REMEDIES AND LIMITATION OF LIABILITY

Glovra excludes all liability for direct or indirect loss, damage or costs resulting directly or indirectly from the sale, handling or use of the articles or any other cause. Glovra’s liability is limited exclusively to the replacement of items that do not comply with this contract and the reimbursement of an amount equal to the purchase price of its items, including in the event of a complaint concerning non-compliance with this guarantee. . If Glovra demands restitution

ion of certain items, these items must be returned in accordance with Glovra’s instructions. The remedies referred to in this paragraph constitute the sole and exclusive remedy which may be invoked by the buyer. Glovra is committed to acting in good faith when it comes to remedying breaches of liability.

BUYER’S RESPONSIBILITY

The buyer declares that the items ordered are suitable for the use for which they are intended. It can in no way call into question the competence or the judgment of Glovra in the selection and / or the design of the articles available on www.glovra.com. The buyer declares that the use of the articles complies with all applicable regulatory requirements. The client undertakes to indemnify and hold Glovra, its group, its representatives, its employees or its associated companies within the limits of applicable law. This compensation includes all costs (including reasonable attorney fees) of damages resulting from actual or suspected claims and penalties incurred by Glovra for violation of federal laws, regional regulations or any standards.

GENERAL PROVISIONS

Our company expressly declares that all goods supplied under this agreement are manufactured in accordance with the requirements of the Fair Labor Standards Act 1939, such as amended.

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