Terms of service

Terms of service


These general conditions of sale (hereinafter “GTC”) are offered by IT WORLDLINE, a company registered at the address of its head office in London under the number 13086556, whose registered office is located at IT WORLDLINE 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ.

We will make an appointment:

  • “Site”: The glovra.com website and all of its pages.
  • “Products” or “services”: All products (materials) and (services) that can be purchased or subscribed to on the site.
  • “Seller”: IT WORLDLINE, legal or natural person who offers its products or services on the site.
  • “Client”: The private or professional Internet user who realizes one or more products or services on the Site.
  • “Consumer”, as defined in the introductory article of the Consumer Code: “any natural person who acts for purposes which do not fall within the scope of his professional, commercial or industrial activity , artisanal or liberal “.

The Internet user who visits the site and who is interested in the products and services offered by the seller is requested to carefully read these T & Cs, print them and / or save them on a durable medium before ordering on the site.

The customer acknowledges having read the T & Cs and fully and unreservedly accepts them.

Article 1 – Application of the GTC and purpose of the website

The seller reserves the right to modify the GTC at any time by publishing a new version of the GTC on the website. The GTCs applicable to the Customer are those in force on the day of his order on the Site.

Legal information relating to the host and publisher of the Site, to the collection and processing of personal data and to the conditions of use of the Site are contained in the General Conditions of Use, the Legal Notices and the Data Charter of this Site.

The website is freely accessible to all customers. The purchase of a product or a service implies acceptance of these GTC in their entirety by the customer, who confirms having read them. This acceptance may, for example, consist, for the Customer, of ticking the box corresponding to the rate of acceptance of these T & Cs and, for example, of affixing the words “I confirm having read and accepted all the general conditions of the Site “. The fact that this box is checked has the same value as a handwritten signature of the Client.

The acceptance of these general conditions of sale implies that the customer has the necessary legal capacity to do so. If the client is a minor or does not have this legal capacity, he declares that he has the authority of a tutor, curator or his legal representative.

The Customer acknowledges the probative value of the Seller’s automatic registration systems and, unless he has proof to the contrary, waives the right to contest them in the event of a dispute.

The Publisher provides the Client with a privacy statement on its website, which contains all the information concerning the use of the Client’s personal data collected by the Publisher and the rights that the Client has in relation to such personal data . The privacy policy is part of the DSCG. Acceptance of these CGSD therefore implies acceptance of the privacy policy.

Article 2 – Creation of a customer account

The creation of a “customer account” is an essential for any order placed by the customer on this site. To this end, the customer is invited to provide a certain amount of personal information such as his name and first name, his e-mail address, his postal address and his telephone number, although this list is not exhaustive. In this context, the customer undertakes to provide correct information. The customer is responsible for updating his data. He must therefore immediately inform the service provider of any change. The customer is solely responsible for the veracity, accuracy and relevance of the data provided.

The customer registered on the site can access the site by logging in with their credentials (email address specified during registration and password) or possibly by using systems such as the connection buttons of third-party social networks. The customer is fully responsible for protecting the password he has chosen. He is encouraged to use strong passwords. If the customer forgets a password, he has the possibility

t to generate a new password. This password is a guarantee of the confidentiality of the information contained in the “My account” section and the customer is therefore prohibited from sharing or transmitting them to third parties. Otherwise, the seller is not responsible for unauthorized access to a customer’s account.

The customer account allows the customer to view all his orders placed on the site. If the data contained in the Customer Account section disappear after a technical failure or a case of force majeure, the Seller cannot be held responsible, because this information has no probative value, but is only of an informative nature. The pages relating to the Client Account may be freely printed by the holder of the Client Account in question, but they do not constitute proof of any kind, but are simply of an informative nature, intended to ensure the efficient management of orders or orders. Customer contributions.

Each customer is free to close his account on the website. To do this, they need to send an email to the provider stating that they want to delete their account. It will then no longer be possible to restore its data.

The Seller reserves the exclusive right to delete the account of a Customer who has violated these General Conditions of Sale (in particular, and without this example being exhaustive, if the Customer has knowingly provided false information during the registering and setting up their Personal Space) or an account that has been inactive for at least one year. The aforementioned deletion is not likely to constitute a loss for the customer, who cannot claim compensation. This exclusion does not exclude the possibility for the seller to take legal action against the customer if the facts justify it.

Article 3 – Subscription conditions and description of the purchase process

The products and services offered are those listed in the catalog published on the site. These products and services are offered within the limits of available stocks. Each product is accompanied by a description established by the seller on the basis of the descriptions provided by the supplier.

The photographs of the products appearing in the catalog give a faithful image of the products and services offered, but do not constitute a contractual obligation, since they cannot guarantee a perfect similarity with the physical products.

In what follows, we define the “basket” as the intangible object which groups together all the products or services that the customer of the website has selected in order to make a purchase by clicking on these elements. To proceed with his order, the Customer selects the product (s) he wishes to order by placing them in his “basket”, the content of which can be modified at any time.

When the Customer considers that he has selected all the Products he wishes to buy and has placed them in his “Basket”, he will be able to confirm his order and access his basket by clicking on the button meant for that purpose. He will then be redirected to a presentation page where he will be informed of the number and characteristics of the products ordered and their unit price.

If the customer wishes to confirm his order, he must check the ratification box for these GTC and click on the “Confirmation” button. The customer will then be redirected to a page where he will have to fill in the fields of the order form. In the latter case, he must provide a certain amount of personal data concerning him, which is necessary for the smooth running of the order.

All orders placed on the website must be duly completed and provide the necessary information. The customer can make changes, corrections, additions or cancel the order until it is confirmed.

Once the customer has completed the form, they will be asked to make their payment using the payment method indicated in the “payment” section of these general conditions. After a few moments, the customer will receive an email confirming the order and reminding them of the contents of the order and the price.

The products sold remain the property of the seller until full payment of their price in accordance with this retention of title clause.

Article 4 – Price and terms of payment

Unless otherwise indicated, the prices appearing in the catalog are indicated in euros all taxes included (TTC), taking into account the VAT in force on the day of the order and without participation in the costs of processing and shipping.

IT WORLDLINE reserves the right to modify its prices at any time and, if necessary, to pass on a change in the applicable VAT rate to the price of products.

its or services offered on the site. However, the price listed in the catalog on the day of the order is the only one applicable to the customer.

The customer can place an order on this site and can make payment by credit card, Paypal, bank transfer or other means. Credit card payments are made through secure transactions provided by an online payment platform provider.

This site does not have access to data concerning the customer’s means of payment. Payment is made directly into the hands of the bank or payment service provider who receives payment from the customer. In the event of payment by check or bank transfer, the delivery times provided for in the “Deliveries” article of these GTCS do not start to run until the date of effective receipt of payment by the Seller, who must be able to prove it. in any form. Product availability is indicated on the website on the description of each product.

IT WORLDLINE will archive orders and invoices on a reliable and durable medium which is a faithful copy. The computerized registers will be considered by the sites as proof of communications, orders, payments and transactions between the sites.

Article 5 – Extradition

The delivery costs will be communicated to the customer before each payment. The website has no geographic delivery restrictions, orders can be shipped anywhere in the world.

In case of delivery of a Product outside the territory of the European Union and in the DOM-TOM, the Customer declares to be the importer of the Product and accepts that in such a case, it may be materially impossible for the Seller to provide precise information on the total amount of costs relating to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.

Unless otherwise indicated on the Site during the ordering process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum period of thirty (60) days after the conclusion of the Contract. with a Consumer Client.

The Customer may refuse a package at the time of delivery if he notices an anomaly concerning the delivery (damage, product missing compared to the delivery note, damaged packaging, broken products, etc.); any anomaly must then be indicated by the Customer on the delivery slip in the form of handwritten reservations signed by the Customer. To exercise his right of refusal, the customer must open the damaged or defective package (s) in the presence of the carrier and have the damaged goods taken back by the latter. If the Customer does not comply with these provisions, the Customer cannot exercise his right of refusal and the Seller is not obliged to comply with the Customer’s request to exercise his right of refusal.

If the Customer’s package is returned to the Seller by post or other postal services, the Seller will contact the Customer upon receipt of the returned package to ask him how to proceed with his order. If the customer has rejected the package by mistake, he can request its return by first paying the postage for the new shipment. Postage must also be paid for orders for which postage was offered at the time of the order.

In case of error of delivery or exchange (if the right of withdrawal is applicable, i.e. if the customer is a consumer and the contract concluded for the purchase of the product or service allows withdrawal in accordance with articles L.221-18 et seq. of the Consumer Code), any product to be exchanged or reimbursed must be returned to the seller in its entirety and in perfect condition. The seller cannot be held responsible for a defect resulting from a clumsiness or a bad maneuver of the customer.

Any delay in delivery compared to the date or time indicated to the consumer Customer when ordering, or failing the date or time indicated when ordering, more than thirty (60) days after the conclusion of the contract, may, at the written request of the Consumer Client by registered letter with acknowledgment of receipt, result in the termination of the sale at the initiative of the Consumer Client if the latter, after having asked the Seller to deliver, does not did not. The consumer customer will then be reimbursed for all sums paid no later than fourteen (14) days following the date of termination of the contract. This clause does not apply if the delay in delivery is due to a case of force majeure.

Article 6 – Right of withdrawal and withdrawal form

In accordance with article L.221-18 of the Consumer Code and when the right of withdrawal is applicable, the customer co

The consumer has a period of fourteen (14) working days from the date of receipt of the product of his order or the conclusion of the service contract to withdraw. He must return any product that does not suit him within fourteen (14) days of receipt of the refund request by Return IT WORLDLINE and request an exchange or refund without penalty, except for the cost of return.

The product must be returned in perfect condition. If applicable, it must be delivered with all accessories. The consumer customer will find below a standard form for canceling an order placed on the website, which must be sent to IT WORLDLINE. It is assumed that the customer will bear the cost of returning the product in the event of cancellation, as well as the cost of returning the product if it cannot normally be returned by post due to its nature.

If the above obligations are not fulfilled, the customer loses his right of withdrawal and the product will be returned to him at his expense.

It is recommended that the customer return the product using a solution that allows tracking of the package. Otherwise, if the returned package does not reach the seller, it is not possible to ask the postal services to locate the package.

The refund will be made using the same method of payment that the customer chose for the first transaction, unless the customer has explicitly agreed that the seller uses a different method of payment and provided that the refund does not incurs no cost to the customer.

The seller also reserves the right to postpone the refund until receipt of the product or until the customer has demonstrated that he has shipped the product, if this demonstration has not yet taken place.

In the event of a decrease in the value of the products as a result of an alteration which is not necessary to establish the nature, characteristics and proper functioning of the product (s), the customer may be held responsible.

It is the obligation of the end customer to pay VAT, because IT WORLDLINE is just an intermediary between the supplier and the (end customer).

To give a clearer picture of the product being sold, Glovra import reviews into other third party sites that sell the same product.

In accordance with article L221-5 of the Consumer Code (“Hamon Law”) of June 2014, the consumer customer will find below a standard form for the cancellation of an order placed on the site:

  • Withdrawal form
    (Please only complete and return this form if you wish to withdraw from the contract).
    For the attention of  IT WORLDLINE 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ.
  • I (*) hereby notify you (*) my (our ) withdrawal of the contract for the sale of goods
  • (*) / provision of services (*) below:
  • Ordered on (*) / Arrived on (*):
  • Name of client (s):
  • Address of customer (s):
  • Signature of the client (s) (only if this form is sent in paper form):
  • Date:
    (*) Delete where unnecessary.
Article 7 – Product warranty

Legal provisions to reproduce

If the consumer benefits from a legal guarantee of conformity, he has a period of two years from the delivery of the goods; he can choose between repairing or replacing the good under the cost conditions provided for in Article L.217-9 of the French Consumer Code; with the exception of second-hand goods, he is exempt from providing proof of the lack of conformity of the goods within six months of delivery of the goods; this period is extended to 24 months from March 18, 2016.

The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

The consumer may decide to make use of the warranty against hidden defects in the goods sold in accordance with Article 1641 of the Civil Code, unless the seller has specified that he is not required to provide a warranty; in the event of recourse to this guarantee, the purchaser can choose between the termination of the sales contract or a reduction of the purchase price in accordance with article 1644 of the civil code. He has a period of two years from the discovery of the defect.

The postponement, suspension or interruption of the limitation period may not have the effect of extending the limitation period beyond twenty years from the date of birth of the right, in accordance with Article 2232 of the civil code.

All items purchased on this site benefit from the following legal guarantees provided for by the Civil Code;

Legal guarantee of conformity

In accordance with articles L.217-4 et seqants of the French Consumer Code, the seller is required to deliver goods in accordance with the contract concluded with the consumer customer and is responsible for any lack of conformity that occurs during the delivery of the product. The guarantee of conformity can be claimed if a defect is present on the day of possession of the product. However, if the defect has occurred within 24 months of this date (or within 6 months if the order was placed before March 18, 2016 or if the product is sold second-hand), this condition is deemed to be met. However, according to article L.217-7 of the French law on consumer protection, “the seller may reverse this presumption if it is incompatible with the nature of the or the alleged lack of conformity”.

After this period of 24 months (or 6 months if the order was placed before March 18, 2016 or if the product is sold second-hand), it is the customer’s responsibility to prove that the defect already existed at the time when the product has been accepted.

In accordance with article L.217-9 of the French Consumer Code: “In the event of a lack of conformity, the buyer has the choice between repairing or replacing the product. However, the seller cannot proceed according to the buyer’s choice if this choice involves costs clearly disproportionate to the other method taking into account the value of the goods or the extent of the defect. In this case, the seller is required to proceed according to the method not chosen by the buyer, unless it is impossible to do so.

Legal guarantee against hidden defects

In accordance with articles 1641 to 1649 of the French Civil Code (Civil Code), the customer may request the exercise of the guarantee for hidden defects if the alleged defects did not appear at the time of purchase, if they were present before the purchase (and therefore, for example, if they are not due to normal wear and tear of the product) and if they are serious enough (the defect must either render the product unfit for the intended use, or limit this use to such an extent that the purchaser would not have purchased the product or would not have purchased it at such a price had he been aware of the defect).

Any complaint, exchange or request for reimbursement of a non-conforming product must be sent by mail or e-mail to the addresses indicated in the legal notice of the site.

In the event of non-conformity of a delivered product, it can be returned to the seller who will proceed with the exchange. If it is impossible to exchange the product (obsolete product, out of stock, etc.), the customer will be reimbursed for the amount of his order by check or bank transfer. The costs of the exchange or refund procedure (in particular the cost of returning the product) will then be borne by the seller.

Article 8 – Customer service

The customer service of this site can be contacted by e-mail at the following address: support@glovra.com or by post at the address indicated in the legal notice.

Article 9 – Liability

The seller IT WORLDLINE cannot be held responsible for the breach of the contract due to the occurrence of an event of force majeure. With regard to the products purchased, the seller is not responsible for any consequential damages, interruption of activity, loss of profit, damage or expenses that may result from it.

The selection and purchase of a product or service are the sole responsibility of the customer. The total or partial impossibility of using the products, in particular because of the incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the seller’s liability, except in the case of a hidden defect, no -conformity, defect or exercise of the right of withdrawal demonstrated, where applicable, that is to say if the customer is not a consumer and the contract concluded for the purchase of the product or service allows withdrawal in accordance with articles L 221-18 et seq. of the French Consumer Code.

The Customer expressly acknowledges that the use of the Site is done at his own risk and under his exclusive responsibility. The website provides information to the customer for informational purposes only, with imperfections, errors, omissions, inaccuracies and other ambiguities that may exist. IT WORLDLINE can in no way be held responsible for these errors, omissions, inaccuracies or ambiguities:

  • any direct or indirect damage, in particular with regard to loss of profit, loss of business, loss of customers, loss of data, which may result from the use of the website or, on the contrary, the inability to use it;
  • a malfunction, unavailability of access, improper use, improper configuration of the Customer’s computer or the usen from a browser rarely used by the Client;
  • the content of advertisements and other links or external sources that customers may access from the website.

The photographs and illustrations of the products presented on the site are not of a contractual nature. The seller cannot be held responsible if the characteristics of the products differ from the images presented on the site or if the latter are incorrect or incomplete.

Article 10 – Intellectual property rights

All elements of this website belong to the supplier or a third party representative or are used by the supplier with the permission of their owners.

Any reproduction, representation, adaptation of logos, texts, images or video content, without this list being exhaustive, is strictly prohibited and constitutes an infringement.

Any customer found guilty of counterfeiting is required to have his account deleted at the initiative of the seller or his agent, without notice or compensation, without this deletion constituting a loss, without prejudice to legal action subsequent to his against.

The brands and logos contained on the site may be registered by IT WORLDLINE or possibly by one of its partners. Anyone carrying out their representation, reproduction, merger, distribution and retransmission is liable to the penalties provided for in Articles L.713-2 and following of the Intellectual Property Code.

Article 11 – Independence of clauses

If any provision of the general conditions of sale is deemed illegal, void or for any other unenforceable reason, this provision will be considered separable from the general conditions of sale and will not affect not the validity and enforceability of the other provisions.

These general conditions replace any prior or contemporary written or oral agreement. The GTC are not assignable, transferable or liable to be sublicensed by the customer himself.

A printed version of the SDC and all notices in electronic form may be requested in legal or administrative proceedings relating to the SDC. The parties agree that all correspondence relating to these T & Cs will be carried out in French.

Article 12 – Applicable law and mediation

These AVBs are subject to and governed by French law.

Except public order provisions, any dispute arising within the framework of the execution of these T & Cs may be submitted to the site editor for an amicable settlement before any legal action.

It is expressly recalled that requests for amicable settlement do not suspend the time limits for instituting legal proceedings. Unless otherwise provided for in public order, all actions relating to the execution of these T & Cs are subject to the jurisdiction of the courts of the defendant’s domicile.

Consumer mediation:
Article L.612-1 of the Consumer Code recalls that “every consumer has the right to have recourse free of charge to a consumer arbitrator for the amicable settlement of a dispute between him and a professional. To this end, the trader guarantees the consumer effective recourse to a mediation system “.

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